Bothell, WA | 910-539-8929 | contact@andreieros.com

Accomplished and detail-oriented leader with extensive experience in providing client-centered support in various business environments. Demonstrates proven talent for aligning business strategies and objectives to achieve optimal operations. Highly skilled in providing mentorship, support, and professional development while leveraging business needs to accelerate team performance and growth. Proven aptitude for inspiring a company culture that drives collaboration and growth with a commitment to upholding professional excellence, integrity, and best practices.

• Business Development

• Project Management

• Client Engagement

• U.S. Marine Veteran

• Sales Management

KEY COMPETENCIES

• Customer Service & Availability

• Bilingual Spanish & English
• Product Knowledge
• Team Training & Development

• Sales & Marketing Strategies

PROFESSIONAL EXPERIENCE

Provider Engagement Specialist, NC Department of Health & Human Services Nov 2023 – Sep 2024

• Collaborated with healthcare providers and other external clients to assess their needs, offer guidance, and resolve

  issues in real-time, ensuring a high level of client satisfaction

• Delivered presentations and training to external providers to ensure clients understood service offerings and

  compliance requirements

• Developed long-term partnerships with healthcare providers by providing personalized support and leveraging

  relationship-building strategies that promoted engagement and retention

• Collaborated across internal teams to address client concerns, optimize service delivery, and provide customized

  solutions to ensure continuous improvement and client retention

• Consistently achieved performance goals by effectively managing client relationships, increasing engagement, and

  providing exceptional customer service to meet all targets

• Graphic Designer, Freelance Feb 2023 – Sep 2024

• Developed digital marketing strategies tailored to elevate client businesses, successfully driving brand awareness,

  customer engagement, and revenue growth for clients

• Created visually impactful brand identities, including logos, color schemes, and marketing materials, that

  resonated with target audiences and enhanced client market positioning

• Leveraged social media, content marketing, and SEO techniques to build and enhance client brands across digital

  platforms, ensuring consistent messaging and increased online visibility

• Built strong client relationships through regular communication, delivering customized solutions that met their

  specific needs and expectations

• Landscaping Contractor, Grand View Gardening Dec 2022 – Feb 2023

• Supported operations by providing excellent customer service, including responding to questions, troubleshooting

  problems, and presenting a professional and courteous company image

• Collaborated with team members to maintain landscape design, construction, installation, and maintenance of

  client properties by performing mowing, mulching, edging, pruning, and other lawn care maintenance duties

• Developed marketing materials, proposals, and presentations to increase new business by effectively

  communicating project and company value to potential clients

Property Manager, Incorporeal Properties LLC; VRBO & Airbnb Aug 2021 – Feb 2023

• Provided first-class property management services by maintaining day-to-day responsibilities, including financial

  and operational oversight, customer service, vendor management, and enhancing tenant satisfaction

• Coordinated all maintenance and development activities associated with the daily operations of short-term and

  long-term rental properties to ensure increased revenue

• Prepared all paperwork for rentals, maintenance operations, and accounting, maintaining complete accuracy in all

  data, verifications, and bookkeeping as well as preparing annual budgets and financial reports

• Managed overall client relations, including streamlining service delivery and establishing value with prospective

  tenants to maximize profits, maintaining a 4.95/5.0 star rating

• Supply Chain Manager, United States Marine Corps Sep 2017 – Sep 2021

• Oversaw end-to-end inventory management and procurement operations, ensuring on-time supply of critical

  materials to support mission readiness and operational demands

• Implemented process improvements to increase operational efficiency by identifying and eliminating bottlenecks

  in supply chain operations

• Communicated with suppliers and senior leaders to provide updates on supply chain performance and deliver

  reports that influenced high-level decision-making

• Trained and mentored junior personnel, fostering a culture of accountability and continuous improvement,

  comparable to guiding and developing junior sales team members

• Implemented inventory control measures that reduced costs by forecasting inventory needs, preventing

overstocking, and minimizing waste

Education

Bachelor of Science in Business Management, Syracuse University - In Progress, Anticipated Sep 2026

Coursera Online Courses, Raleigh NC - Questions to Make Data-Driven Decisions, Foundations of Digital Marketing and E-commerce, Foundations of Digital Marketing and E-commerce 2023

Leadership Training, Camp Lejeune North Carolina, 2020

Supply Administration School, Camp Johnson, North Carolina 2018

Anaheim Highschool, Anaheim CA 2017, Highschool Diploma 2017

REFERENCES

Mr. Eric Deans MBA | Director of Product Management for Wealth Management Solutions Eric.Deans@ampf.com | O: (612) 671-5924

Mr. Darryl Frazier | Manager of Provider Ombudsman Team for North Carolina Department of Health and Human Services darryl.frazier@dhhs.nc.gov | O: (919) 805-6796

Ms. Adelina Benitez | Supervisor Provider Ombudsman Team for North Carolina Department of Health and Human Services adelinabeniteznc@gmail.com | C: (917) 364-2041