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Refund & Exchange Policy

Order Cancellation Policy

  • Orders can be canceled within 24 hours of purchase for a full refund.

After 24 hours, cancellations for custom or made-to-order pieces will incur a 15% restocking fee to cover material costs.

Refund & Exchange Policy

  • Returns: Due to the handmade and custom nature of our jewelry, returns are only accepted for non-custom items within 48 hours days of delivery. Items must be unworn and in original packaging, and refunds are issued after the jewellery's authenticity is tested.
  • Custom Orders: All custom or personalized pieces are final sale. This includes engraved, made-to-order, or resized items.
  • Exchange Eligibility: Exchanges are accepted for sizing issues or manufacturing defects reported within 48 hours of delivery.

Refund Method: Approved refunds are processed to the original payment method within 5–10 business days.